Airlines make temporary changes to cancellation policies

Coronavirus Watch

ALBANY, N.Y. (WTEN) — Many cruise and airlines have temporarily changed their cancellation policies in response to COVID-19. They are hoping to give customers peace of mind by giving them the option of rescheduling their vacations.

Our sister station WTEN put together cancellation/refund information for Amtrak and airlines.


Amtrak says on its website customers can change their train reservations by logging into their account. Amtrak customers who made their reservation online as a guest will need their reservation number and the email address or telephone number used when the reservations were made to make changes to a trip. Steps on how to change reservations through the Amtrak app can be found on their website.

Customers who want to cancel their reservation will either receive a voucher to use on a future trip or a refund. Further information about canceling paid reservations by the type of fare, reward tickets or multi-ride tickets can be found here.


  • Allegiant– Customers can request a one-time change to flights without change or cancel fees by calling customer service at 702-505-8888 or by email at Go to their website for more information.
  • American Airlines– The airline is offering customers the ability to change flights ticketed before Mar. 31 one time without a change fee. The airline’s full refund policy in regards to coronavirus can be found on their website.
  • Delta– The airline is waiving change fees for all tickets purchased between Mar. 1-31. The airline has also given customers flying internationally that purchased tickets on or before Mar. 1 the ability to change their flight one time without a change fee. There are multiple conditions and restrictions. Go to the airline’s website to view the policy in full.
  • United– The airline’s website says tickets purchased between Mar. 3-31 can be changed for free over the next 12 months. Terms and conditions apply.

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(This story was originally published on March 9, 2020)

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