Indiana Attorney General on travelers rights amid coronavirus outbreak

Coronavirus Watch

Coronavirus Resources

Coronavirus Resources from the CDC

INDIANAPOLIS, Ind (WEHT) Attorney General Curtis Hill says if you are unsure about following through with your travel plans or are wondering what to do if your flight is impacted by the coronavirus pandemic, it is important to know your rights.

Attorney General Hill said travelers should be aware of the following before making any changes to their plans:  

  • If an airline has canceled a flight, a passenger is entitled to a refund from the airline regardless of whether they will be booking a new flight.
  • A passenger is entitled to a refund if an airline makes a significant schedule change and/or significantly delays a flight and the passenger chooses not to travel.
  • A passenger is entitled to a refund if they paid a fee for an optional service but were unable to use the service due to a flight cancellation, delay, schedule change or situation where they were involuntarily denied boarding.
  • When a flight is not canceled but a passenger chooses not to board, a passenger who purchased a fully refundable ticket is generally entitled to a refund when they do not use the purchased ticket to complete their travel.
  • When a flight is not canceled but a passenger chooses not to board, a passenger who purchased a non-refundable ticket is generally not entitled to a refund unless the airline makes a promise to provide a refund.
  • When a flight is canceled, a passenger who incurs incidental expenses such as a rental car, hotel room or meal due to a significantly delayed or canceled flight is not entitled to a refund for the incidental expenses.
  • If a passenger purchased their ticket through an online travel agency or other agent, they should contact the travel agent directly to obtain a refund before contacting the airline.

If you do not receive a refund from an airline, travel agency or other entity to which you believe you are entitled, you may file a complaint with the Office’s Consumer Protection Division. To file a complaint, click here.

For the latest breaking news and stories from across the
Tri-State, follow Eyewitness News on Facebook and Twitter.

(This story was originally published on March 23, 2020)

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Trending Stories