INDIANAPOLIS (WEHT) Indiana Attorney General Curtis Hill is giving guidance to people who purchased tickets to events that have been canceled or postponed in the wake of the coronavirus (COVID-19) pandemic.
- Consumers who purchased tickets for events should consult the terms and conditions of their purchases to determine whether the purchases are refundable. If you are not sure, contact the venue where you purchased the ticket in an effort get the remedy you are looking for.
- In circumstances where the terms being offered by the entity are not what was previously advertised, report those issues to the Attorney General using the online complaint form.
- Consumers who see unexpected charges related to a cancellation should first contact the company. If that is not successful, contact your credit card company. Then file a complaint with the Attorney General using our online complaint form.
If you have questions for the Office’s Consumer Protection Division, you may call 1-800-382-5516.
(This story was originally published on March 24, 2020)