HENDERSON, Ky. (WEHT) — Kenergy Corp, one of the larger Kentucky based energy companies, apologized over social media Saturday morning for a confusing email sent out to many customers.
According to the company, some might have received a message alerting of a disconnection notice due to late payment. Kenergy admits this was mistakenly sent out.
“A trigger in notifications was accidentally sent out to some members on accident,” said a company spokesperson online. “If the disconnect notice is for February 28th, this is a CORRECT notification.”
Kenergy says all other dates should be ignored. In the social media post, Kenergy apologizes for any confusion or stress they caused their customers.
