(WEHT) Scammers are always trying to take advantage of people during times of crises.
LG&E and KU officials say currently, the only in-home visits they are doing are to perform essential service-related work including gas leak investigations, move-in requests and new service turn-ons, much of which is scheduled with the customer in advance.
Part of the guidelines from the Centers for Disease Control and Prevention, some LG&E and KU employees may need to wear protective equipment including masks, respirators, gloves and protective suits to ensure their safety. But officials say employees will always carry an authentic company ID badge which — whether issued to an employee or a contractor — show the companies’ logos. An employee ID card always has the employee’s name and color photograph on the front as well. LG&E and KU encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company’s behalf.
The utilities encourage customers to follow these SAFE tips to protect your personal information.
- Secure your personal information: LG&E and KU will never call and ask for credit or debit card numbers or other personal information.
- Always remember you have bill payment options: LG&E and KU offer customers a variety of official payment options. A complete list can be found here.
- First check with LG&E and KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call LG&E and KU which will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
- Enlist the help of authorities: In addition to contacting the company, customers who suspect they have been victims of fraud, or who feel threatened during contact with scammers, should report it to their local police department.
(This story was originally published on March 24, 2020)