Mount Vernon Water Department responds to residents’ claims of high water bills

Local News

EVANSVILLE, Ind. (WEHT) — Some people in Mount Vernon are calling on city leaders to do something about their rising water bills. After seeing drastic increases over the past few months, residents met to form a plan to take to City Hall.

Samantha day is just one of many residents in Mount Vernon who is claiming their water bills have suddenly increased by a lot. However, some city leaders are saying the bills aren’t really increasing.

“The water bills aren’t going up,” said Mount Vernon Utility Superintendent Chuck Gray.

Chuck Gray says it isn’t unusual for someone to report a high bill, but it is often due to a leak in their system.

“You would be amazed at how much a leaky flapper valve will run through a toilet. We’ve seen bills as high as $5,000 because of these,” said Gray.

“When I sent somebody out a couple of weeks ago, they said we had no leaks,” said Mount Vernon resident Brett Leclere.

For those that don’t have a leak, there could be another explanation. Bills are also processed every two months and if someone is behind on their payments, their rate will be higher. People are also given a discounted rate over the summer until September 1st, so if they’re still watering their garden through the end of September, that extra water usage will be reflected in their November bill.

Some residents are also questioning if a new water tower might be to blame for the high increase in their water bills. However, Mr. Gray says the financing for this project was completed about five years ago.

Old meters (left) New meters (right)

“Most of these complaints are the old meters, that’s one of the reason’s why we’re swapping over to the new ones. We seldom see a meter read more than it’s supposed to read, generally they slow down,” said Gray.

Gray said anyone with a higher than usual bill should contact the department if they think something is wrong and the department may be able to adjust the bill.

“Instead of just paying it, if you have a question about the bill. Just call us and we’ll be more than happy to work with them to find out why their bill might have gone up,” said Gray.

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(This story was originally published on December 8, 2020)

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