Utility company warns of scams, in recognition of Utility Scam Awareness Day

Local News

LOUISVILLE, Ky. (WEHT) – Louisville Gas and Electric Company and Kentucky Utilities Company are joining industry partners to recognize Utility Scam Awareness Day on Wednesday.

Utility Scam Awareness Day is part of the week-long National Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing scammers’ tactics.

“We know that perpetrators of scams against utility customers of all kinds continue to become more and more savvy,” said Beth McFarland, LG&E and KU vice president-Customer Services. “With the collective efforts we employ with our UUAS partners, we continue to work to raise awareness of the types of scams targeting customers, to encourage customers to stay vigilant and protect themselves and to put scammers on notice as we keep the safety and security of our customers a top priority for our company.”

“While our Utilities United Against Scams consortium has made significant progress during our four years of work to educate and protect customers, the criminals targeting our communities continuously adapt and occasionally fool even the most sophisticated customers. While it is heartbreaking to hear from individuals and businesses who have lost money to scammers, we appreciate their willingness to share their experiences so that others might not fall victim,” said Jared Lawrence, vice president of customer operations at Duke Energy, and UUAS founder and executive committee chair.

Customers are urged to be aware of these signs of a potential scam:

  • Threat to disconnect
  • Request for immediate payment
  • Request for prepaid card

LG&E and KU will never call and ask for credit or debit card numbers.

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This story was originally published on November 20, 2019)

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