Airlines make temporary changes to cancellation policies

National News

ALBANY, N.Y. (WTEN) — Many cruise and airlines have temporarily changed their cancellation policies in response to COVID-19. They are hoping to give customers peace of mind by giving them the option of rescheduling their vacations.

Our sister station WTEN put together cancellation/refund information for Amtrak and airlines.

Amtrak

Amtrak says on its website customers can change their train reservations by logging into their Amtrak.com account. Amtrak customers who made their reservation online as a guest will need their reservation number and the email address or telephone number used when the reservations were made to make changes to a trip. Steps on how to change reservations through the Amtrak app can be found on their website.

Customers who want to cancel their reservation will either receive a voucher to use on a future trip or a refund. Further information about canceling paid reservations by the type of fare, reward tickets or multi-ride tickets can be found here.

Airlines

  • Allegiant– Customers can request a one-time change to flights without change or cancel fees by calling customer service at 702-505-8888 or by email at Customer.Relations@allegiantair.com. Go to their website for more information.
  • American Airlines– The airline is offering customers the ability to change flights ticketed before Mar. 31 one time without a change fee. The airline’s full refund policy in regards to coronavirus can be found on their website.
  • Delta– The airline is waiving change fees for all tickets purchased between Mar. 1-31. The airline has also given customers flying internationally that purchased tickets on or before Mar. 1 the ability to change their flight one time without a change fee. There are multiple conditions and restrictions. Go to the airline’s website to view the policy in full.
  • United– The airline’s website says tickets purchased between Mar. 3-31 can be changed for free over the next 12 months. Terms and conditions apply.

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(This story was originally published on March 9, 2020)

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