U.S. Postal Service assists customers with hold mail


LOUISVILLE, Ky. (WEHT) – The U.S. Postal Service Kentuckiana District is providing information to help customers connect with their mail if they are temporarily displaced due to the COVID-19 pandemic.

The U.S. postal service is specifically providing details on hold mail. Due to the COVID-19 pandemic, the Postal Service suspended the 30-day time frame and extended all Hold Mail requests until May 30, 2020. Business and residential customers can rest assured knowing their mail and packages will be held safely at their local Post Office until that date.

The Postal Service understands that some customers may need their mail held beyond May 30, 2020. Therefore, the Postal Service will institute a two-week grace period, beginning June 1, 2020, during which customers can contact their local Post Office to make arrangements to have their mail held longer. 

On June 15, 2020, the Postal Service will revert back to its normal policy that allows for customers to have their mail held for 30 days. 

Customers with questions regarding Hold Mail requests can contact the Postal Service at 1-800-ASK-USPS (275-8777).  The Kentuckiana District serves ZIP Codes 400-409, 411-427 in Kentucky and 471, 476-477 in southern Indiana.For the latest information on Postal Service service updates, please check about.usps.com/news/service-alerts/

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